http://sweat365.com/forum/ Forums Forum: Sweat365 Support en Sat, 18 May 2013 15:27:18 +0000 http://sweat365.com/forum/topic/796#post-3214 Thu, 13 Oct 2011 20:57:41 +0000 monkeyrunner 3214@http://sweat365.com/forum/ <p>When I click on the right side of the widget where it says configure nothing happens. What are possible solutions? </p> http://sweat365.com/forum/topic/795#post-3213 Sun, 02 Oct 2011 12:53:10 +0000 mcsween 3213@http://sweat365.com/forum/ <p>Here are a few possibilities.</p> <p>One: Although a message should pop up telling you it is possible you don't have the correct driver on your 800. You can verify you have the latest and greatest by going to Garmin Connect. </p> <p>Two: You browser is running in 64 bit mode vs 32 bit mode. Evidently 32 bit is the preferred (required) mode for the Garmin devices, or at least through Firefox it is. Fortunately it is kind enough to bring up a bar with a button asking, "Restart in 32 bit mode?" Ummm... Yes. Yes would be my answer.</p> <p>Three: If you are trying to utilize a USB hub, vs connect directly to a USB port on your PC or Mac you can also suffer erratic performance or failure. This generally will NOT bring up an error message on your browser and can leave you hanging in the dreaded uploading mode forever. (Sounds a lot like your case.)</p> <p>Hope one of these helps. </p> http://sweat365.com/forum/topic/795#post-3212 Sat, 01 Oct 2011 21:06:35 +0000 gixxerboss 3212@http://sweat365.com/forum/ <p>When you try to upload data from the garmin 800, it find the device but wont upload it just sits on page with a progress bar for hours </p> http://sweat365.com/forum/topic/763#post-3143 Tue, 25 Jan 2011 07:52:14 +0000 shengxuan 3143@http://sweat365.com/forum/ <p>So many things going on with Of New Astronomy apparel! Just thought I would drop a blog to keep you guys updated on what's going on.<br /> A few years ago, www buyinb2c com released its first official line and the response and support from everyone was overwhelmingly awesome! You demanded more clothes and availability, and www buyinb2c com apparel is answering that by releasing a brand new line of clothes this winter with a wider selection, and more availability by bringing www buyinb2c com apparel to stores! We'll start off with local clothing retail stores all over American and take it from there. </p> http://sweat365.com/forum/topic/748#post-3090 Wed, 14 Apr 2010 23:48:20 +0000 Brad Hefta-Gaub 3090@http://sweat365.com/forum/ <p>Your theme columns look ok to me... which browser and/or page/post did you see problems on. Send me a URL. </p> http://sweat365.com/forum/topic/748#post-3087 Mon, 05 Apr 2010 01:31:51 +0000 shebaduhkitty 3087@http://sweat365.com/forum/ <p>My right hand column is bumped all the way to the bottom of the posts, which is not how it is supposed to work. I went into themes and widgets to check the settings but nothing seems to be out of order. not sure why it is doing this. Noticed this yesterday and it is still looking weird today. I tried to change themes but all the theme previews looked all weird. </p> <p>so anyways...FYI<br /> thanks </p> http://sweat365.com/forum/topic/683#post-2901 Thu, 04 Jun 2009 06:57:53 +0000 Brad Hefta-Gaub 2901@http://sweat365.com/forum/ <p>The system is now behaving as I described above.</p> <p>If you have entered your weight at least once, it will use your most recent weight. This is the most accurate.</p> <p>If you have not entered your weight, it will use the average of all members. This is not very accurate. </p> http://sweat365.com/forum/topic/683#post-2900 Thu, 04 Jun 2009 06:47:53 +0000 Brad Hefta-Gaub 2900@http://sweat365.com/forum/ <p>Ok, we made another change that has effected calories burned.</p> <p>In order to calculate calories burned, the system has to know your weight. The system was incorrectly using the average weight of all members (which is about 175lbs). We fixed this bug so that the system now uses your most recent weight.</p> <p>If you have never entered a weight, then it can't know how many calories you burned. To get an accurate measure of calories you need to enter at least one "Health" record with a weight.</p> <p>That being said, we will change it back to do a combination of the behaviors. If you've entered a weight it will use that. If you have not ever entered a weight, we'll use the average of all users. However... for anyone under 175lbs it will over estimate, and for anyone over 175lbs it will under estimate. So you're always better off entering at least one weight record. </p> http://sweat365.com/forum/topic/683#post-2896 Thu, 04 Jun 2009 00:10:55 +0000 frauschmittle 2896@http://sweat365.com/forum/ <p>The auto calorie calcualtor hasn't worked for me for a couple days either. like Moe said - not a huge deal - but I liked seeing how much I *might* have burned. Not so sure about the accuracy of those things anyway... thanks Brad for all your work and support </p> http://sweat365.com/forum/topic/683#post-2895 Wed, 03 Jun 2009 22:24:50 +0000 Moe 2895@http://sweat365.com/forum/ <p>I just noticed that the auto calculation for calories burned no longer works? Not a huge deal, but just thought I'd point it out in case you weren't aware. Or at least it doesn't work on my end! :) </p> http://sweat365.com/forum/topic/683#post-2894 Tue, 02 Jun 2009 22:58:38 +0000 abbott38 2894@http://sweat365.com/forum/ <p>Looks good, thank you for the prompt support on this, I appreciate it. I happen to be an IT Professional and can understand how something small can throw a wrench into an update. Thanks again. </p> http://sweat365.com/forum/topic/683#post-2893 Tue, 02 Jun 2009 20:45:14 +0000 Brad Hefta-Gaub 2893@http://sweat365.com/forum/ <p>We believe we have fixed this issue for you, and anyone else who had a blog/domain name with a capital letter in it. Most of our blogs are setup with lower case only domain names, but a few accounts were created with capital letters (like your blog)... that was causing this problem in the dashboard. </p> http://sweat365.com/forum/topic/683#post-2892 Tue, 02 Jun 2009 20:25:27 +0000 Brad Hefta-Gaub 2892@http://sweat365.com/forum/ <p>We're looking at this now, we think we have a lead on the issue you're seeing. It has to do with your web domain. We'll let you know more when we have a solution. Hopefully soon. </p> http://sweat365.com/forum/topic/683#post-2891 Tue, 02 Jun 2009 19:44:06 +0000 Brad Hefta-Gaub 2891@http://sweat365.com/forum/ <p>We did do an upgrade late Sunday night that changed the way we render the Dashboard. The goal was improved performance, which for many users we've seen significant improvement. Sorry to hear it's not working well on your system. We definitley want to fix it asap. We've tested on serveral versions of IE, Firefox, Safari, and Chrome, but maybe we missed the versions you're using.</p> <p>We'd like to help you out on this asap. Can you drop us an email at <a href="mailto:support@sweat365.com">support@sweat365.com</a>, and if possible include a screen shot of what you're seeing.</p> <p>Also please try these steps:</p> <p>1) clear your browser cache. From Firefox, choose Tools/Clear Private Data/Cache. From IE choose Internet Options/Temporary Internet Files/Delete Files...</p> <p>2) Can you tell us more about which version of IE/FF you're using? From the Help/About menu please tell us the full version number.</p> <p>Thanks. </p> http://sweat365.com/forum/topic/683#post-2890 Tue, 02 Jun 2009 11:47:48 +0000 abbott38 2890@http://sweat365.com/forum/ <p>Color and layout problems started Monday 6/1/2009. Hover changes text to white on drop downs and are not readable. Adding a workout the text is not readable. Have tested on 2 different machines both in Firefox and in IE. HELP!!! </p> http://sweat365.com/forum/topic/655#post-2798 Mon, 09 Feb 2009 17:04:05 +0000 Brad Hefta-Gaub 2798@http://sweat365.com/forum/ <p>Hey Bootsie,</p> <p>Thanks for your purchase. You can download the eBook from your Purchases &#38; Upgrades menu item. That page includes a download link for any plans you purchased.</p> <p>You can schedule your training plan by visiting your Dashboard/My Journal/Manage Scheduled Workouts, then on the right hand side you will see a link for "Training Plans" and a button that Says "Import", if you click on either of those, you will be given a place where you can enter your target start date or end date for the scheduled training plan. Once imported the system will automatically remind you of your workouts.</p> <p>Let us know if you need further assistance. You can email us at <a href="mailto:support@sweat365.com">support@sweat365.com</a> and we can help you 1:1.</p> <p>Thanks again for your purchase, and good luck on your upcoming race!</p> <p>-Brad </p> http://sweat365.com/forum/topic/655#post-2796 Mon, 09 Feb 2009 02:04:48 +0000 bootsie 2796@http://sweat365.com/forum/ <p>Hello<br /> I purchased the eBook and training program for the Beginner Half Marathon. How do I access these items?<br /> thanks </p> http://sweat365.com/forum/topic/627#post-2736 Sun, 18 Jan 2009 09:13:55 +0000 Brad Hefta-Gaub 2736@http://sweat365.com/forum/ <p>Sheba, can you tell me more about what you did on your twitter with health records... I tried to reproduce the problem but couldn't get anything strange to happen.</p> <p>Can you give more details? </p> http://sweat365.com/forum/topic/627#post-2735 Sat, 17 Jan 2009 23:03:33 +0000 shebaduhkitty 2735@http://sweat365.com/forum/ <p>I set my twitter not to update the health too and I hadn't noticed it updating before, but it did today. It just said description and no link... but looks confusing in my twitter/fb feed. I went in and deleted from twitter/fb. just wanted to let you know, tho. </p> http://sweat365.com/forum/topic/633#post-2703 Thu, 08 Jan 2009 04:38:40 +0000 Brad Hefta-Gaub 2703@http://sweat365.com/forum/ <p>Someone recently asked me about how they could post a widget of the workouts they track with Sweat365 on some other blog. </p> <p>Well, here's a quick explanation...</p> <p>What are "off site widgets"? Well, they will let you place a widget on an external web page, blog, or your myspace or facebook profile that shows off your fitness progress.</p> <p>To "Get A Widget" go to your Dashboard, Show Advanced Options, then choose Get A Widget from your Advanced Settings menu. On that page you can configure how you want your widget to look, and it'll build some simple HTML code that you can paste onto any web page. It doesn't require javascript of flash, so it will work even on web pages with strict security requirements. It updates automatically whenever you add a new workout.</p> <p>You can also add the widget to your facebook account, by clicking the add to facebook link, and walking through a couple of steps on your facebook account. </p>