Forums » Sweat365 Support » Problems

1. Mitch Roberts
   Member

   Not sure who else is having this problem but I know of a few folks who have asked me about this in the last week, and now it is happening to me as well - post a new workout in Sweat365 and it's not making it to FB like it has been... reviewing Facebook settings; all good and haven't changed in quite some time... thoughts?

   Posted 1 month ago #

2. Brad Hefta-Gaub
   Administrator

   Mitch,

   I did some searching in the Facebook developer forums, and it sounds like several other apps have this same problem. Basically, that even though, when you installed the Sweat365 application on facebook you granted it permission to update your status when you are offline, facebook is forgetting that setting sometimes. It sounds like sometimes the issue may occur if you change the password on your facebook account, or it may just occur after a while.

   If you are logged in to facebook in the same browser, when you post your workout, it will probably work, but the other solution would be to uninstall the Sweat365/facebook app, and then reinstall it. This should reset your offline access and get things working again.

   I will keep an eye out, but it looks like there is a bug that many people are waiting on Facebook to fix in general.

   Posted 1 month ago #

3. auggiesdad
   Member

   Hey Brad- I uninstalled the app on facebook, (gave it a 5 * rating by the way), then I reinstalled that app. And nothing. I was also logged into facebook and sweat at the same time in 2 different browsers.

   Any thoughts?

   Posted 1 month ago #

4. Brad Hefta-Gaub
   Administrator

   Peter, according to Facebook you have not enabled "Status Updates" for the Sweat365.com application. When you go to your Facebook options inside of Sweat365, you will see a message that says something like...

   Note: By default Facebook will not allow Sweat365 to update your status. You can grant Sweat365 permission to update your Facebook status by clicking the link below.

   Grant Sweat365 the ability to update your Facebook status.

   You need to click the "Grant Sweat365..." link or we can not update your status.

   -Brad

   Posted 1 month ago #

5. auggiesdad
   Member

   Thanks Brad! Missed that part.

   Posted 1 month ago #

6. auggiesdad
   Member

   Cant wait for Facebook to fix this bug! I wasn't logged into FB this morning when I posted my blog, and it didn't show up again.
   Thanks for looking into it Brad!

   Posted 1 month ago #

7. auggiesdad
   Member

   One thing I did notice was that when I initially wrote my blog entry, I did input all of the details of my run, time, distance, and even adjusted the calories. Then I clicked, submit. However, when I went to look at my entry, the Miles were missing. I would venture to guess that could be the reason why it didn't post to Facebook, but also find it odd that even though I had initially entered the distance, it went away when I submitted it.

   Posted 1 month ago #

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